cgg.chCompliance & Governance Generator

Terms and conditions

Version: November 2026 · Translation; the German version is authoritative.

1. Scope

These General Terms and Conditions (GTC) apply to the use of the cgg.ch platform («Compliance & Governance Generator», hereinafter «platform»). The provider is Hunkeler Digital Services, Richard Hunkeler, Im Storchen 1, 8212 Neuhausen am Rheinfall, Switzerland (hereinafter «cgg.ch»). Customers are organisations and private individuals with an account (hereinafter «customer»).

1a. Eligible customers

  • Customers in Switzerland: organisations and private individuals.
  • Customers from Liechtenstein: only companies with a company name and business address in Liechtenstein.
  • Customers from the EU and the United Kingdom: only companies with a valid VAT identification number. cgg.ch checks the number automatically via VIES or the service of the UK tax authority (HMRC); numbers from Northern Ireland (XI) are checked via HMRC and invoiced with the UK number. The officially confirmed name must match the name of the account. If the number is invalid or missing, the name does not match or the checking service is unavailable, the account is still created, but orders are only possible after a successful check. There is no manual approval.
  • cgg.ch does not accept customers from other countries.
  • cgg.ch matches Swiss organisations against the UID register. cgg.ch checks customer names daily against the sanctions list of SECO. In the event of a match, cgg.ch may withhold orders and renewals until the matter is clarified; access to existing data remains.

2. Services

  • With a questionnaire, cgg.ch guides the customer to documented AI governance: information on the organisation, recording of the AI tools used with purposes and data, rule-based rating per tool (traffic light) with reasons, legal basis and measure, AI register, duties of the organisation as well as annual reassessment and notices of changes.
  • The questionnaire, rating and AI register are free of charge. With a subscription, the customer additionally receives the result package (use policy, AI register, classification report and training record as PDF and Word), the annual reassessment and the course and exam for its employees within the scope of the selected tier, as soon as these services are available.
  • The rating is based exclusively on the customer's information and on the cgg.ch tool catalogue. The catalogue reflects information from providers, which may change; cgg.ch checks it with reasonable care but gives no warranty as to its accuracy.
  • The rating is rule-based and transparent; each traffic light names the rule that triggered it. cgg.ch does not use language models for the rating or the documents.
  • cgg.ch does not provide legal advice. The rating, templates and notes are general information reflecting the legal situation stated in the respective document. They do not replace an assessment of the individual case. In the case of a red light, cgg.ch expressly recommends consulting a specialist. The customer decides on measures.

3. Account and access

  • The customer provides truthful information when registering and keeps it up to date. Name, UID and legal form can only be changed by request.
  • Login is by password and authenticator app. The customer keeps credentials, recovery codes and devices secret and protected and informs cgg.ch immediately of any misuse.
  • The customer can set up login via single sign-on (SSO, SAML 2.0 or OpenID Connect). The customer is responsible for its identity provider, its settings and the persons authorised there. If a main user selects the setting «Trust the provider» (without proof of a second factor by the provider), the customer bears the resulting risk. cgg.ch may switch off SSO in the event of suspected misuse or security problems.
  • The main user manages further users and their rights and is responsible for their actions.

4. Customer obligations

  • The customer answers the questionnaire truthfully and completely and keeps the information up to date, in particular when new AI tools or purposes are added.
  • The customer only records personal data of third parties (e.g. responsible persons, employees for the course and exam) to the extent it is entitled to do so. The customer is the controller for this data; cgg.ch processes it as a processor in accordance with section 9.
  • The customer does not misuse the platform, in particular not for attacks or to circumvent security measures.

5. Prices and payment

  • The prices and tiers stated on the platform at the time of ordering apply. The tiers depend on the number of employees. Prices are annual prices in Swiss francs including any VAT and are the same for all admitted countries. No Swiss VAT is charged to companies from the EU and the United Kingdom; the reverse charge note only appears where applicable.
  • The subscription is invoiced one year in advance. A higher tier applies immediately and is invoiced pro rata for the remaining term; a lower tier applies from the next term. For more than 1,000 employees, cgg.ch prepares a quote.
  • Payment is by invoice with QR payment slip.
  • Invoices are payable within 30 days. Invoices, reminders and notices are delivered exclusively electronically (e-mail and customer area).
  • In the event of late payment, cgg.ch sends a reminder by e-mail. If payment is not made, access to the paid services is interrupted; the data remains readable. Once payment is received, service continues seamlessly. A first order that is never paid is cancelled.
  • There is no money-back guarantee.

5a. Help and expert help

  • The customer can submit requests in the customer area under «Help». Questions about the platform (operation, account, invoices, platform errors, questions about the rating) are included in the subscription.
  • Expert help is an additional service subject to a charge. It is available to customers with an active subscription; only a main user can commission it. The flat rate or hourly rate stated in the customer area applies; larger assignments only after an accepted quote. cgg.ch does not provide legal advice, including as part of expert help.
  • cgg.ch usually responds within 1 to 2 working days. There is no emergency service and no guaranteed response times.
  • Expert help is a mandate (Art. 394 et seq. CO); liability is limited to the amount of the respective service, otherwise section 8 applies.

6. Term, termination and deletion

  • The subscription is renewed for one year at a time unless it is terminated before expiry. Termination is possible in the customer area at any time with effect from the end of the current period and can be withdrawn until then.
  • cgg.ch may block or terminate the account with immediate effect in the event of serious breaches of these GTC.
  • Accounts are deleted after 180 days without user activity (login, order, payment, change of data, own check) and, for customers from the EU and the United Kingdom, after 180 days without a successful check of the VAT identification number. cgg.ch announces the deletion beforehand by e-mail and confirms it afterwards. Registrations whose e-mail address was never confirmed are deleted after 180 days without notice. A running contract, an open invoice or a pending request prevents deletion. Until deletion, the customer can download all data as a ZIP in the customer area. cgg.ch keeps invoices for ten years.
  • The customer can close its account at any time under «Account → My data», provided there are no further users and no invoice is open. Amounts already paid are not refunded.

7. Availability

cgg.ch strives for high availability of the platform but does not owe any particular availability. Maintenance work is announced where possible.

8. Liability

  • cgg.ch is only liable for damage caused intentionally or through gross negligence. Liability for slight negligence, for auxiliary persons, for indirect damage, consequential damage and loss of profit is excluded to the extent permitted by law.
  • cgg.ch is not liable for damage resulting from incomplete or incorrect information provided by the customer, from changed information of AI tool providers, from changes in the legal situation after the date stated in the document or from decisions the customer takes based on the rating or the templates.
  • In any case, liability is limited to the amounts paid by the customer in the last twelve months.

9. Data protection and processing on behalf

  • The data is stored in a data centre in Strasbourg (France). Details are set out in the privacy policy.
  • Insofar as cgg.ch processes personal data on behalf of the customer, the data processing agreement governs the details. The customer concludes it electronically when registering; it confirms new versions in the customer area.

10. Intellectual property

The platform, the rule set, the tool catalogue and the templates are protected. For the term of the contract, the customer receives a non-transferable right to use them for its own purposes. The customer may use and adapt the documents created for it internally and towards auditors, authorities and business partners, including after the end of the contract.

11. Changes

cgg.ch may amend these GTC. Changes are communicated to the customer in advance by e-mail or on the platform. If the customer does not object within 30 days, they are deemed accepted; in the event of an objection, the customer may terminate with effect from the end of the term.

12. Applicable law and place of jurisdiction

Swiss law applies, excluding the Vienna Sales Convention. The place of jurisdiction is Schaffhausen, unless mandatory provisions provide otherwise. The German version is authoritative.